Testimonials

  • Reviews for Brian Coutu

    Briana W

    October 27,2020

    Smooth process.

  • Evelyn S

    October 27,2020

    Brian is very responsive and made himself available throughout the entire process. Was creative and supportive in structuring proper solutions for a smooth experience. Couldn't be happier!

  • Danielle L

    October 25,2020

    Brian and his team turned my nightmare of a situation into my dream come true. I will be referring everyone I know who is looking to purchase a home to Brian’s team.

  • Patricia H

    October 24,2020

    The clear and consistent communication. The team was really pleasant and diligent.

  • Todd H

    October 23,2020

    Brian and his team kept in constant communication through the whole process and provided examples and lessons to minimize confusion. Once the process started Brian made sure that we knew what was expected and needed of us and his team handled the rest. They made this process easy and understandable every step of the way. Fairway is a better mortgage company than we could have asked for.

  • Elizabeth S

    October 22,2020

    Brian and his team were very pleasant to work with. There was always good communication. Team member Rachel Bogue was always there for me. One of the most competent people I have worked with lately. I would definitely recommend Brian and his team.

  • Philip B

    October 16,2020

    Great customer service by the whole team. Everyone did exactly what they said they were going to do and we closed on time without issues. Thanks Brian!!

  • wwenzel

    October 16,2020

    I just closed a refinance with Brian and he did the original loan. He is pleasant, responsive and keeps you up to date. His team, especially Rachel was extremely helpful to us in getting last minute information put together. Couldn't give a better recommendation, I am sending my son to redo his mortgage with Brian.

  • Dagna B

    October 9,2020

    I had the pleasure of working with Brian and his team to buy my condo in Kissimmee and it was a very good experience. Totally recommend him and his team! They always answered my calls and answered all my questions very quickly. If I buy again I'll go with them for sure.

  • Emily L

    October 7,2020

    Very communicative with us throughout the process. Was understanding of our questions and made the process very easy.

  • Marisa C

    October 7,2020

    We were very pleased with the team at Fairway! Brian communicated clearly and efficiently. The team kept us informed and on scheduled. They would check in with us every week, which I really appreciated. Brian was always available for my many questions. The entire team was professional and I truly appreciated having them on my side!

  • Andrew K

    October 5,2020

    Brian was extremely responsive - often responding within minutes. There was a consistent and detailed flow of information and updates. Brian also went out of his way to make sure that my interests were taken into consideration.

  • Jessica D

    October 5,2020

    Brian was very attentive and responsive. He explained everything in detail and any time I had a question was quick to answer. He helped me and my husband find the best interest rate and taught us about things in this mortgage process we didn't know before. Would highly recommend Brian to anyone looking for his services!

  • Jordan D

    October 4,2020

    Brian and his team made the process smooth and seamless. Great communication every step of the way. Thanks again guys!

  • Jessica D

    October 4,2020

    Brian was very attentive and responsive. He explained everything in detail and any time I had a question was quick to answer. He helped me and my husband find the best interest rate and taught us about things in this mortgage process we didn't know before. Would highly recommend Brian to anyone looking for his services!

  • Baron C

    September 30,2020

    Quick and easy.

  • ctsh0507

    September 30,2020

    Brian and his team were amazing!! They made the process so easy and stressfree. He was there to answer any question we had and alway made himself available. I would highly recommend him.

  • Jennifer M

    September 29,2020

    Brian and team worked very hard for my difficult situation and ensured the end goal was met in a timely and stress free manner. Thank you so much!

  • Romelia P

    September 24,2020

    Communication, communication, communication! The platform you utilize for keeping your customers informed is great! The videos featuring Brian were very good too!

  • millie p

    September 22,2020

    I had the pleasure of working with Brian and his team and was so impressed by how committed and caring they are! They were amazing! I will definitely work with them again!

  • Kevin R

    September 18,2020

    Brian is a consummate professional. He is proactive, responsive, reliable, and does everything he can to make you feel comfortable and prepared. I couldn't imagine going through the buying process with anyone else. The level of service offered by Brian and his team is unparalleled.

  • Yamel P

    September 13,2020

    It was a pleasure working with Brian Cotou and his team. Very professional and always available at all times. I recommend them one hundred percent. We are very happy with the service provided. In them you can find a family

  • jaque12587

    September 11,2020

    It was a pleasure working with Brian Coutu and his team. Very professional and always available at all times. I recommend them one hundred percent. We are very happy with the service provided. In them you can find a family

  • Vanessa S

    September 10,2020

    Brian was very efficient , he was on top of things and made it happen. I am thankful he worked with my complicated schedule and happy I chose to go with fairway

  • Ganga V

    September 3,2020

    Brian is amazing and I highly recommend him! Thank you for all your hard work!

  • tshields117

    September 3,2020

    I cannot thank you enough Brian. You made moving into my dream home a very simple process which was honestly mind blowing. Thanks for being there to answer all my questions.

  • Dennis Z

    September 2,2020

    Having never bought a house before, Brian made it very easy, and quickly answered any questions I had.

  • Thomas S

    September 1,2020

    Brian and the team over at Fairway were super nice and professional. I had many questions during the whole process that they were able to answer quickly and thoroughly! I would recommend them to anyone looking to purchase a home!

  • Jeffrey L

    September 1,2020

    Brian and his team are always the most caring and thorough group.

  • Elexcia S

    August 30,2020

    Fairway and Brian, specifically, were a phenomenal team to work with. They were so patient with us, considering this was our first home purchase. Brian was exceptionally knowledgable and thorough. He was available at all hours around the clock for any emergency questions or concerns. I am thrilled we worked with Fairway through this process. It was seamless to say the least.

  • Asma A

    August 29,2020

    Things were done in a timely manner and whenever I had a question it was with in an hour

  • Isaac L

    August 25,2020

    My first purchase was with Fairway and Brian and his team did an exceptional job getting me familiar with the system. They were very helpful and were always available to answer any questions. We were able to work together in a timely and flawless manner and closed on my first home. I was satisfied with Brian and his team and would recommend him to my friends.

  • Patrick D

    August 23,2020

    Brian was prompt and always had time to answer questions. We couldn’t be happier with our lender.

  • Caitlyn

    August 21,2020

    Brian was always available, answered all of our questions thoroughly, and had everything ready to close about a week early. I was so impressed. He would answer emails within about 5-10 minutes! He ran numbers on several potential houses for us and took the time to review different potential options. When we got closer to closing, he lowered our interest rate workout us asking, just because he could. And on top of that, he was personable and professional. Highly recommend!

  • Caitlyn S

    August 20,2020

    Brian was always accessible and answered a million questions I had. He was always polite and professional, even when I was calling after 5pm. It was a pleasure to work with him!

  • Victoria P

    August 18,2020

    If you are looking to have a smooth, stressless (or as much as getting a mortgage can be), and overall excellent process, look no further than Brian and his team. Brian was on the ball from our first conversation on the phone all the way through the closing of the deal. Not once did I feel I was alone in the process! I would highly recommend Brian to anyone in the process of looking for a house, refinancing or a mortgage advisor.

  • Victoria

    August 18,2020

    If I had to choose 1 word to describe my experience working with Brian and his team it would be amazing. Very professional, organized and keeps communication open so you are never second guessing what's happening in the process! Brian goes above and beyond to ensure that the process which can be stressful is as stress free and painless as possible! So thank you Brian for an amazing experience!

  • Carolyn S

    August 15,2020

    Brian's team was efficient and thorough. They made what felt like a scary and confusing first time home buying process so user friendly. The app notifications and check in emails kept us on track to 21 day close. The team was available to answer questions at any hour. I began sending referrals before we even made it to the closing table. Highly, highly recommend!

  • Lajnesia W

    August 14,2020

    Brian provides an amazingly high level of customer service. He is responsive, and keeps you in the loop every step of the process. In addition, he is the consummate professional and truly does all that he can for the customer. Definitely one of a kind...

  • Gabriella K

    August 14,2020

    Brian was very efficient and always provided updates twice weekly. Him and his team always answered any and all questions and truly guided us along the process of buying our first place together.

  • gabbykimball

    August 14,2020

    Brian Coutu was so efficient and helpful throughout the entire process. He made sure to inform us of everything we needed to know beforehand and was always quick in responding and providing updates. I would highly recommend!

  • Laura B

    August 11,2020

    This is my second time utilizing Fairway services and the experience has been great both times! The process is smooth and fast! Brian and his team are very professional and always available for the client!

  • Sherry J

    August 11,2020

    Brian and his team made this process relatively easy.

  • SDJ

    August 8,2020

    Brian and his team made the process very easy. Electronic document signing made it quick. Very quick processing , I’m in my dream home. Highly recommend!

  • zuser201411250734426

    August 4,2020

    Brian Coutu helped was extremely helpful and supportive during the process of purchasing our new beach home. We are very grateful to have had the opportunity to work with such professionals that made the process go smooth. I highly recommend Brian.

  • Andre M

    July 31,2020

    Brian went above and beyond to make sure this was a smooth experience. He was very professional and his level of service seemed unmatched. He is amazing!

  • Conrad S

    July 31,2020

    Brian and the team were responsive and on top of everything. They ensured our load application was approved within 12 days and provided additional support while we awaited for closing, including rate renegotiation, finding insurance broker, and finalizing the load Thanks Brian!

  • Bevan R

    July 28,2020

    Brian, Libra and Bridgette and the other workers behind the scene were awesome in their customer Service. They were Professional, Timely, Informative and very proficient. Words cannot explain the experience. Thank You!

  • Chetera W

    July 24,2020

    Brian and his Team are a great group of professionals! Knowledgeable and Patience with Buyers who have many questions. They work in a timely manner and are aware of making the process easy for you. I went to contract on June 3 and closed on July 17th. I am a very happy homeowner now! Thank you Brain and Fairway Mortage Team for help making my dream a reality.

  • James S

    July 22,2020

    Everyone was very helpful

  • Jose C

    July 21,2020

    Communication, engagement of all team members and follow up practices.

  • zuser201509131404449

    July 19,2020

    What a dynamic team of professionals!! From the beginning to the end!! Each person is experienced in their are of expertise, anything that you are not familiar with they are there to help and assist in any manner with a smile. There constant communication via the special videos Brian has on his portal. So great! Thanks Fairway Team and Brian for making my home buying process seamless. Thank you!

  • Erin A

    July 12,2020

    Brian always does the best he can for my clients and myself! Easiest loan officer to work with by far!

  • Jennifer W

    July 12,2020

    Brian and his team were very nice and great to work with. The process was simplified and everything closed on time. I would recommend him for sure if you’re looking to refinance or buying a home. They were great.

  • jww

    July 10,2020

    Brian was great throughout the whole process. I would definitely recommend him if you’re purchasing a home or for a refinance. Brian and his team were very nice. They sent prompt emails and replied promptly to everything. They sorted out all the logistics and details and made the process pretty seamless for me. They followed up with me after to make sure everything was ok. I was very happy with their services. I would use them again if I need to.

  • Hernando L

    July 6,2020

    Quick responses and they take their time to explain it all. Great overall service! Thanks Brian and Team

  • Eric B

    July 3,2020

    From the first phone call, we had the assurance that Brian would do everything possible to help us through the process. And he did. We particularly loved the videos explaining each step completed and what to expect next. We felt in the loop the whole time! We will definitely be using Brian's services in the future again.

  • Cheyenne R

    July 1,2020

    Brian was absolutely wonderful! As a first time homebuyer, he walked me through each step. He also explained all the details of the loan process which was extremely helpful. He kept me inform with new updates and was very responsive. I could not have had a better loan officer!

  • John P

    June 30,2020

    Very clear explaination. Made the process as simple as possible. Provided excellent guidance to miminize requirements

  • Manuel C

    June 30,2020

    Team was very coordinated and had a strong process in place which was well executed. Solid and timely communication along with a happy experience.

  • Joseph L

    June 27,2020

    Brian is very professional and knowledgeable. He was extremely helpful at anytime.

  • kloaiza001

    June 23,2020

    What can I say?! We closed 3 refinance loans with no problem. After attempting to refinance with another lender and wasting almost two months, I was able to close our three loans within 45 days even during COVID times. We did a cash out refinance for two duplexes and a delayed financing for a single family home. What I love best is the weekly updates and quick response to questions. I would definitely be using Fairway again for future transactions. No doubt about that.

  • Patryse T

    June 22,2020

    I was impressed at the quality of professionalism from day one. Brian introduced himself and explained the process in detail. When I logged onto Fairway Mortgage’s website I was prompted to upload information requested, it was quick and easy. There was a progress section that shows the current stage of your loan. No matter how simple the question Brian and his team made sure I understood.

  • Evelyn G

    June 19,2020

    Brian is very friendly, knowledgeable and quick to execute. Very happy with his help.

  • Rian F

    June 6,2020

    Brian, Stephen, Cheri and the whole team are just perfect. My experience was wonderful, they are really good at this.

  • Adam H

    June 3,2020

    Brain was exceptional to work with. He was very communicative and helpful throughout the entire process.

  • Paola F

    May 30,2020

    Thank you to Brian and team. The entire process was a breeze, communication was superb. Gabe and I will continue to use the services and refer our friends and family.

  • Logan C

    May 27,2020

    Brian was on point with every step the entire time. He helped us get to a place to improve our credit and payment and communicated with us constantly throughout the process. He made it a very pleasant and easy process for us.

  • Kelli C

    May 26,2020

    Brian's attention to detail, prompt responses and availability, and he is very thorough in his explanations of processes.

  • Mary O

    May 21,2020

    Brian and his team are professional and fun. I trust him completely.

  • Kenny-Lee D

    May 20,2020

    Appreciated that everything was easily accessible online.

  • Meghan M

    May 16,2020

    Working with Brian was an absolute pleasure. He was incredibly communicative and helpful at every turn and always available to answer questions. I can't imagine going through this process without Brian and his team's help.

  • Maxwell M

    May 16,2020

    Brian and his team were the most communicate, helpful group you could ask for! They were always efficient and helped walk you through the process at every step. I would recommend Brian to anyone! Thank you for helping us into our new home!

  • Steven L

    May 13,2020

    Brian and his team work hard to keep you on schedule and up to date during the entire process.

  • Julie M

    May 11,2020

    Access to transactions digitally.

  • George C

    May 11,2020

    Brian and his team were so fast we were able to close the deal in less than 15 days, and i'm talking about 15 regular days, it was unbelievable! and on top of that they were so nice and willing to explain every single question we had.

  • Orestes M

    April 29,2020

    Professionalism Knowledge Manners

  • Scott H

    April 21,2020

    Efficiency, communication and quick response to everything was amazing. Thank you

  • John P

    April 20,2020

    The entire process was smooth and quick

  • Anamaria S

    April 17,2020

    Brian is excellent! He is fast, efficient and has great communication. This is our second time working with him and we won’t hesitate to work with him again.

  • Kelly M

    April 14,2020

    Brian really held our hand during our mortgage and refinance. He is always available and happy to answer all of our questions. He presents multiple options and carefully explains each one. We never felt any pressure from him. He also works very quickly and efficiently which is very important to us.

  • Kelly M

    April 13,2020

    This is the second time we have had the pleasure of working with Brian. He did an excellent job with our original loan and again with our refinance - always presenting multiple options and helped us carefully navigate each option. Brian works very quickly and efficiently. He was always available to answer all our questions and happy to walk us through every step of the process. During these unprecedented times of high volume and refinancing and the COVID19 pandemic, Brian moved our loan much faster than I think anyone else would have. He also worked with the title company to secure a mobile notary for our closing day so we could sign safely at our home.

  • Matthew G

    April 3,2020

    Brian was on top of the situation and helped us get the loan for our home.

  • Alexandra D

    April 3,2020

    Quick response time. Very willing to work with us as changes arose in the home buying process.

  • Claudia M

    March 28,2020

    Brian was attentive and guided me through each step of the loan process. The amount of paperwork was very reasonable and the video updates were great.

  • Shannon F

    March 23,2020

    Brian is there for advice and helps along the process anyway he can . Topnotch service

  • Diana S

    March 20,2020

    Walked us through each stage getting ready for the next one. He was on top of everything daily and and in touch with us also daily. Made the process quick and easy. A delight to work with.

  • Ladnor S

    March 20,2020

    Communication!

  • Lad &

    March 17,2020

    My agent stated that he had never seen a lending go so well and it had mostly to do do with the Fairway team led so professionally by Brian. Outstanding job!

  • user9108908

    March 14,2020

    Even as a veteran to the home buying process Brian impressed us. He is knowledgable, professional, and timely. We recieved constant updates as to the status of our loan and felt at ease knowing what was ahead. We will use him all the time...you should also.

  • Ruben P

    March 10,2020

    Very professional, fast, effective

  • Djonathan A

    March 9,2020

    I had an amazing experience with Fairway. Brian, the sales Manager and his team made the process very smooth and easy for my wife and I. I would recommend anybody who is interested to purchase an house to meet that team. No regret at all

  • Mario G

    March 9,2020

    Brian and the rest of the staff made it great. They took us by the hand and guided us through every step. Wonderful company.

  • Elka E

    March 8,2020

    The process was quick and efficient. Also, was kept informed throughout the process.

  • Dorothy L

    March 6,2020

    The availability of Brian and his team when we needed help. And Brian always stuck to what we were looking for. He makes it work.

  • Mary A

    March 6,2020

    Brian was very responsive, knowledgeable, organized and a pleasure to work with.

  • marsengold64

    March 4,2020

    Brian and his staff explained every step in the process prior to my application . Everything went exactly as described and I was informed every step of the way. The closing went smoothly and the costs were very reasonable. Highly recommend....

  • Elka E

    February 29,2020

    Brian was very efficient and professional throughout my loan process. He expedited my loan in a timely manner. Cant say enough good things, the process was so easy and not stressful. A very enjoyable experience

  • Silvana &

    February 23,2020

    We have gotten loans in the past but this exceeded our expectations of a loan. Brian Coutu is really nice, super smart, professional, dedicated & very efficient. He made our loan so easy and simple. It was a pressure to do business with him. We will definitely recommend him to our friends and family. Looking forward to doing business with him again in the near future. This guy is a gem.

  • Deana K

    February 10,2020

    Great team work. Brian is very knowledgeable. Did feel a little of lack of communication in between the team. However, got all replies eventually via email or phone calls.

  • Tyler A

    January 23,2020

    Brian and his team were amazing to work with. Made the experience of buying a house for the first time painless and easy, I will highly recommend Brian and his team to anyone

  • Britt C

    January 23,2020

    Brian was super friendly , knowledgeable and patient. He was on time and happy to help with whatever we needed. I will recommend him 100% to anyone in need of his services.

  • Karrie I

    January 17,2020

    Brian was very personable & took the time to explain every step of the way & was extremely patient with me & all my questions. He is a true professional & know the business very well.

  • Edwin B

    January 16,2020

    Brian kept me up to date on the progress and always replied to my questions in a timely manner.

  • Jordan H

    January 13,2020

    Brian and his team were great, they’d answer any questions or concerns at almost any time day or night. They were always friendly no matter how frequently I contacted them, they really went above and beyond.

  • Omar Q

    January 10,2020

    My family and I were very happy with all the loan process was easy and fast. Brian was very attentive and professional. Thank you

  • Agustin T

    January 10,2020

    It was great working with Brian on this loan for our home purchase. Being a Real Estate Agent myself, I’m very demanding on what I was expecting. His team and himself were always in communication and the loan process and closing went as smooth as it can go. No hassle and nothing to worry during the process. Had worked loans with Brian as an agent as well and the experience had always been great but have to recognize that as a client the service and process could t be more professional.

  • John C

    January 10,2020

    Brian made the experience very friendly from the beginning of the process of filling out the initial applications to the closing. Well managed and kept me informed throughout the process. Very good experience.

  • Smite E

    January 10,2020

    Brian is a great guy and has an amazing team as well

  • Richard H

    December 25,2019

    Brian and his team are professional and keep you informed along the process. They are very helpful and can assist you along the way if you have any questions or concerns. The whole process went smoothly as long as you are diligent in answering their questions and getting the documentation they require in a timely manner. It was a pleasure working with him and the team!

  • wayne0390

    December 23,2019

    Brian and his team were very professional, timely and friendly. He explained every step in the loan process and followed through with emails to keep me up to date. I would definitely use Brian in the future.

  • Agustin T

    December 18,2019

    It was great working with Brian on this loan for our home purchase. Being a Real Estate Agent myself, I’m very demanding on what I was expecting. His team and himself were always in communication and the loan process and closing went as smooth as it can go. No hassle and nothing to worry during the process. Had worked loans with Brian as an agent as well and the experience had always been great but have to recognize that as a client the service and process could t be more excellent and professional. Now I see why all my clients talk so highly of him. Thanks for all your hard work. We really appreciate your help in fulfilling our dream.

  • Rochelle H

    December 17,2019

    Brian is compassionate and assertive. He always gave little updates throughout the process and answered any questions we had.

  • JudRoch

    December 13,2019

    I was able to call amd get guidamce and imformatiom at any time. As a first time home buyer i felt a little overwhelmed, but Brian was excellent in allayimg my concerns and made the process as seamless as posssible..thanks a million!

  • Staci N

    December 8,2019

    Brian and his team were amazing! They made sure we understood each step of the process and were always available to answer any questions!

  • Liliana H

    December 5,2019

    We appreciated the responsiveness and use of technology/tools in our process!

  • Janet L

    December 5,2019

    Brian's team Bridgette, Maria and Cherie exceeded my expectations. Great communication between us, emails were replied immediately. Brian made the whole loan lending experience easy and stress-free.

  • William B

    November 15,2019

    The best

  • Alicia P

    November 11,2019

  • Bishon M

    November 5,2019

    He kept me posted by sending me messages n emails ever so often. These messages made me feel so special 😊

  • Kory K

    October 21,2019

    Brian was a pleasure to work with. He responded to all my inquiries within minutes, no matter what time of day it was.

  • Gareth R

    October 19,2019

    Always a pleasure to work with Brian. Professionalism, Communication, and outstanding Customer Service are just a few of the many perks you get when you work with Brian on your mortgage needs. Thank You and look forward to working with you again soon.

  • John F

    October 16,2019

    Brian was amazing to work with. I personally have a super busy schedule and Brian was always accommodating and available for me which goes a long way. Very knowledgeable and informative from start to finish.

  • Robert S

    October 9,2019

    Brian was extremely knowledgeable and well-versed in the process. He was quick to respond to any questions that we had and his professionalism is extremely high. He worked with us for a quick resolution and we greatly appreciate all his efforts.

  • Gregory L

    October 7,2019

    Brian made the process very easy and worked with me throughout. Quick and worry-less.

  • Alexios-Clark C

    October 6,2019

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  • Melissa H

    September 28,2019

    Brian and his team kept me informed every step of the way! As a first time home buyer there are a lot of unknowns and questions about the home buying process. Brian went above and beyond to make sure I understood everything. I love the updates he and his team gave me on the process! Great customer service all the way!

  • Morayma P

    September 14,2019

    WHAT MADE IT GREAT WAS HIS CARING , ALWAYS SMILING AND BEING SO NICE. HE TREATED US AS IF WE WERE HIS FAMILY.COMING TO OUR HOUSE SO WE DID NOT HAVE TO GO TO HIS OFFICE, GETTING FOR US THE BEST RATE HE COULD. FINDING EVERYTHING HE COULD SO THAT WE WOULD FEEL GOOD, AN KNOWING WHAT HE GOT WAS THE BEST.THANK YOU BRIAN, CONTINUE BEING THAT WAY.

  • Samuel E

    September 4,2019

    Brian is patient, informative and kind. Really all the things you could want from someone helping you buy or refinance a property.

  • Joanna J

    September 3,2019

    Brian is professional, efficient and quick to respond. He provides recommendations in the beginning and throughout the process. We had a hurricane about to approach when we were scheduled to close which created extra issues that he found quick solutions for and we still closed on time! I have referred him to family, friends and clients and will continue to!

  • Roy P

    September 1,2019

    Brian went above and beyond in getting us approved. His team was very responsive and gave us updates weekly which allowed us to feel comfortable in closing on our dream condo.

  • Roy P

    September 1,2019

    Brian and his team went above and beyond to help my wife and I close on our dream condo. My wife and I are both self employed which requires further documentation to get approved for a mortgage. Brian gave updates twice a week and helped us get a approved in a timely manner. I highly recommend Brian and his team to help you with your real estate lending needs.

  • Lynda K

    August 30,2019

    Your personal attention & promptness in every step of the way.

  • Paul O

    August 25,2019

    Brian provided great communication and insight throughout the entire process from pre-approval through closing. If I had a question, he was always quick to answer. He made this home purchase smooth as silk and I couldn't be happier!

  • Laura S

    August 25,2019

    Brian from the start was knowledgeable and informative. He walked me through the entire process and spoke to me in terms I could understand. His team was also informative and responsive. I am Baer appreciative to have had Brian and his team handle my loan!

  • Rian F

    August 25,2019

    Excellent communication, exceptional effort.

  • Denise H

    August 15,2019

    What made it great was his communication, knowledge of lending and his responsiveness. As a client I really felt like I mattered and nothing was a secret, Brian was very transparent about underwriting needs and still delivered beyond stellar service. You have a gem Fairway!! Thank you again 😀

  • Dennis A

    August 14,2019

    They helped me through the entire process

  • dee4taxes

    August 14,2019

    If you want stellar, exceptional 5 ⭐️treatment look no further. I’m a first time buyer, and was clueless on the mortgage jargon, timelines and underwriting requirements and he was readily available with updates and answers. He made my experience with Fairway seamless!!

  • Allen F

    August 13,2019

    Communication

  • Nicole F

    August 11,2019

    Brian was extremely helpful and quick with all requests and questions. My husband and I appreciated his support through the process of buying our new home.

  • Amberly M

    August 9,2019

    Brian went above and beyond to ensure the process of buying our first home went as smooth as possible! He was very helpful and assisted us quickly and professionally with any questions we had throughout the process. We would definitely use Brian again and we will be recommending him to friends and family! -Amberly Mercado

  • Cameron C

    August 9,2019

    Clear. Always responded in timely manner. Efficient.

  • Billy S

    August 5,2019

    Highly professional, well prepare team support and very detail explanation of all the process steps.

  • Kevin M

    August 1,2019

    Brian is the best because he is easy to work with, has great knowledge of the industry, and he is great at explaining step by step what needs to be done. He’s also always on top of his A game, making sure that everything is done in a timely manner. There were many times that my realtor would say, “Wow! You guys are really on top of everything!” And it was because Brian would always keep me and my wife 1 step ahead of the game.

  • zuser201601270732410

    July 23,2019

    Brian I would like to thank you and your team for making this closing happen!! You were 110% on top of everything we needed and any questions we had regarding our loan! Brian and his team are very efficient, reliable and extremely knowledgeable!! You will forever be the person we go to for any of our mortgage needs, thank you once again we finally have our own little vacation home!!! 😊

  • Michelle J

    July 8,2019

    Brian and his team are AMAZING! Very helpful throughout the process will 100% recommended.

  • Suresh M

    July 1,2019

    He provided various choices for mortgages as well as a video describing the various options with his recommendation. Friendly, responsive and knowledgeable. Highly recommended.

  • zuser201807062145326

    July 1,2019

    He provided various choices for mortgages as well as a video describing the various options with his recommendation. Friendly, responsive and knowledgeable. Highly recommended.

  • David K

    June 27,2019

    Brian was extremely knowledgeable and very informative. I was kept abreast of what was happening. I never felt lost or that any question I had was minor. I was very happy working with him and his team. I very highly endorse him to my friends or whomever I meet and they are looking for some one to assist them in purchasing a home.

  • Gabriel S

    June 26,2019

    Amazing job!!! Thank you guys.

  • Maria D

    June 26,2019

    This team is unbeatable!! The best!

  • Maria d

    June 22,2019

    Brian, Bridgette and Lauren were amazing! I can not even begin to express my gratitude. They are the best, don't hesitate in working with them! They will make it happen! They made my drea come true and they worked very hard for it. I recommend this team and especially Brian Coutu 100%.

  • Toledo F

    June 15,2019

    Brian Coutu is fast, accurate and honest. With this being our 5th home purchase, we've had many unpleasant lender experiences in the past. Thanks to Brian our loan process was so painless that I kept waiting for that uh-oh moment. Thankfully that moment never came and we closed in just 16 days after signing the contract. There was no bait and switch, no lies and every professional on Brian's team treated us with personal care and concern. Please do yourself a favor and only use Brian for all of your lending needs. He will work honestly and tirelessly on your behalf. Our family is eternally grateful to him and the entire team at Fairway!

  • Alex B

    June 11,2019

    From the moment that I reached out to Brian and his team at Fairway, I realized the difference that it makes to work with a truly professional mortgage lender group. Each representative at Fairway was responsive to the T with each step of getting my mortgage loan approved. Long story short, I closed on my house within 10 days! Truly remarkable experience I recommend to anyone that is looking to buy, sell or refinance a home in the state of Florida. Thanks Brian aka Superman and the crew at Fairway Independent Mortgage Group!!

  • Susan C

    May 22,2019

    As a first time home buyer I was extremely nervous going into the process. Brian and his team made me feel completely at ease and made the whole experience truly delightful! Each day I received updates from either Brian or a member of his team. Each person displayed the highest level of professionalism throughout the entire process and were truly a joy to work with. I would strongly recommend Brian and his team for anyone looking to purchase or refinance a home.

  • Luis R

    May 22,2019

    First buyer information course was provided (and enforced to complete) days before the closing, pending information also was requested few days before closing when we had plenty of time to get it

  • Edward M

    May 20,2019

    The best experience

  • Laura B

    May 17,2019

    Brian’s service was excellent! He made the entire loan process really easy. He was great at explaining everything that was needed from us and answered all the questions we had. We received constant communication of the status of the process and our loan was processed really fast.

  • Juan G

    May 11,2019

    German was great through the process.

  • Carlos L

    April 30,2019

    He taker of on the process,any question he’ was looking for the right information. He answer you no matter is late at night.Thank you , make everything easier.

  • Gabriel P

    April 18,2019

    This is my second loan with Brian and he delivered everything on time as discussed. Great fast service.

  • Gabriel P

    April 18,2019

    This is my second loan with Brian and he delivered everything on time as discussed. Great fast service.I would recommend Brian and his team. Thank you

  • Dorothy Z

    April 2,2019

    Brian Coutu was absolutely a wonderful and professional person to deal with and his Team was just as Great -- It was the personal touch that made everything so nice -- I really appreciated the every week update of the loan process to let me know where they were at. I would definitely recommend Brian and the Fairway to any of my family members and friends. Thank you for making one of my dreams come true. Again, Thank you.

  • Rafael M

    March 15,2019

    They worked very hard to get this process be done, I'm very grateful.

  • Samantha B

    March 14,2019

    What an amazing experience from start to finish! Brian and his team were so fast and efficient! I will definitely be sending him all my friends and family.

  • John P

    March 13,2019

    Brian and his entire team made the experience incredibly easy and stress free.

  • Elizabeth M

    March 11,2019

    Process was painless. I felt informed each step of the way. Brian and his team made sure I had all the information I needed before signing.

  • D.B.

    March 10,2019

    Brian and his team were absolutely lights out when it came to my home purchase! We planned our purchase about a 2 months in advance, and his team was able to fix credit, make recommendations and get us well prepared for our offer. From the time we made our offer, to the time we closed was 21 days!! Just to put that in perspective the average financed transaction takes 30-45 days to close escrow. I can not say enough good things about the service we received from Brian and his team. I have sent Brian many referrals already and will continue to do so! Oh and Realtors, do yourselves a favor and add this guy to your vendor list. He will make you look like a rockstar.

  • christejada954

    March 8,2019

    Excellent service. We closed on time, kept in contact the entire process. Very helpful and informative, I like the little gifts I received as well. I strongly recommend working with Brian and his team.

  • Dianna M

    March 4,2019

    We were referred to Brian by our Realtor as someone we could trust to handle our home purchase. She was right. He closed our loan in just days!

  • Catherine S

    March 2,2019

    Brian was always available to answer all my questions. He and his team went above and beyond to explain every step of the loan process and to make sure securing our loan and new home a reality!

  • jenniferrussell246

    February 25,2019

    Brian was great! I told him what I wanted and he was able to achieve it. I was also able to close early and that was thanks to Brian and his team. I would highly recommend him for a smooth real estate experience.

  • Raymond D

    February 2,2019

    I was referred to Brian at Fairway Mortgage from a realtor friend. When I first met Brian he explained the entire process and made it clear if I had any questions whatsoever to call him direct. Brian's team is also very good returning calls or answers questions. There is so much one has to do to navigate through all the forms, procedures, etc to get everything needed for the underwriters and I don't know what I have done without Brian in trying to obtain this financing.

  • Micheline B

    January 28,2019

    He is very knowledgeable and helpful.He answered all my questions and made the process easy. I will definitely refer him to my friends and family

  • Robert S

    January 25,2019

    Brian, was a great communicator. Very responsive and answered all questions in a timely manner. Very pleasant to deal with.

  • Claire L

    January 21,2019

    Brian was always available for any question. Brian and his team kept me informed on each step of the process. I really appreciated. I recommend Brian!

  • claire

    January 20,2019

    Brian was always available for any questions. Brian and his team kept me inform on each step of the process. I really appreciated. I recommend Brian !

  • Stephen J

    January 13,2019

    Thank you guys for the prompt service and excellent attention to detail! Me and my wife Diana are very happy with Fairway's service and thanks to you guys are now able to enjoy our new home!

  • Evelyn G

    January 11,2019

    Brian was super helpful in the complete process. He kept me informed and went the extra mile to help me get approved. Really blessed and happy with his service!

  • Thomas T

    January 5,2019

    Very helpful and informative

  • Angel G

    December 28,2018

    Really responsible person on top of all details.

  • Michal-Ane M

    December 19,2018

    Communication lacked at integral parts of the process. It all worked out in the end, but could have been easier if more information was given.

  • Toni J

    December 18,2018

    Good communication and personal attention to needs

  • Jenine M

    December 12,2018

    Brian is very professional and knowledgeable about the Mortgage Industry. He always has the right answers to difficult questions concerning purchasing or refinancing a home. This has been my second experience working with Brian and his team at Fairway and once again I am extremely happy with the quality, timeliness and excellent service I have received throughout the whole process. Brian is definitely one of the best.

  • Alexandra

    December 11,2018

    As a first time home buyer, Brian was very helpful and knowledgeable. He explained to me how the process would go and explained what were my options. Once I was approved for the loan, I received daily updates and was introduced to the Fairway team who collaborated together to help ease the overwhelming paperwork process. Brian remained professional and was very responsive as well as the rest of the team. I would highly recommend Brian to friends, colleagues, and family. Thank you so much Brian!

  • Ramnath L

    December 10,2018

    N/A

  • Sophia W

    November 19,2018

    The communication along the way during what seems like a daunting loan process. The team made me feel comfortable and did everything in their power to ensure a seamless process and a great outcome.

  • Yuk W

    November 14,2018

    Quickly response.

  • Andres B

    November 12,2018

    Unbelievably fast. Which means very experienced. Awesome team.

  • jorgepalmamiami

    November 12,2018

    Words can't describe how happy, grateful and thrilled I am with the level of services Brian and his team delivered to me. Thank you guys and please keep up with the great work you all do. God bless you all tremendously today and always.

  • Jorge P

    November 10,2018

    This is the 1st house I was buying, and all paper work, language, or terms, etc were new to me. Brian and his staff were very professional, efficient and quick to address every detail on this process. They worked as a team along with the real state agent and the lawyer to make it happen and in a shorter period that was stipulated. What a great team. Please keep up with all the fantastic work you all are doing. Thank you ! Jorge Palma

  • Miguel P

    November 7,2018

    Brian, German, and Michelle were incredibly easy to work with. With my incredibly busy schedule and first time buying a home, this could have been a recipe for disaster. However, these guys at Fairway made this the smoothest ride ever. They had years of experience and wisdom and this was obvious in the way they worked. They ran like a well-oiled machine. They knew the next step and had planned every step of the way.We closed in 15 days and I couldn't be happier.

  • Carlos C

    November 7,2018

    Everything was seamless and was educated along the process.

  • Carlos C

    November 6,2018

    Brian was a great help and made the process run as smoothly as possible. He and the team educated me along the way to help this first time buyer make a sound decision.

  • Gabriel P

    November 2,2018

    Great service and fallow up. Closed early.

  • Samuel E

    October 31,2018

    Brian is knowledgable, patient and responsive. You can't ask for much more in a service professional!

  • Bruce K

    October 30,2018

    Brian gave me an option on the VA loan

  • Patrick M

    October 25,2018

    Brian is just on top of all aspects of my loan process. He made me feel at ease all the time. Great guy and I would use him again and refer him all day long

  • Adrienne B

    October 24,2018

    Communication is key. Brian and his team communicated with me every step of the way.

  • Richard W

    October 23,2018

    Very kind and passionate guy. Any questions you may have he is right there to help you and answer them every step of the way. Will definitely be doing business with him again.

  • Roberth B

    October 22,2018

    Good

  • Jonathan G

    October 19,2018

    Everything went smooth and without difficulty

  • Diana M

    September 19,2018

    Brian is very efficient, knowledgeable, kind, assertive, and understanding of his costumers! Thank you so much!!

  • Kristina D

    September 11,2018

    Brian walked me through the entire process. He quickly responded to all of my questions. He was very professional. I enjoyed working with him.

  • Avian W

    September 8,2018

    Excellent team and service

  • Rodrigo M

    September 7,2018

    He was all the way with me until the final closing day, he responded fast and made all this process very simple. I will recommend him to everyone I know.

  • Michael I

    September 1,2018

    I think Brian was great. Excellent friendly service. I recommend everyone to use Brian when buying their home. I can't say enough about him. Thank you so much for making this easy for us. The Ignachucks.

  • Gracie B

    August 30,2018

    Each step was explained in detail information and coach in accordance with the highest principle

  • Jonathan W

    August 27,2018

    Great experience working with this team. We were kept informed without having to ask. Everything went smoothly , a pleasant experience from beginning to end.

  • Brian C

    August 20,2018

    Brian and his team exceeded expectations. They were well ahead of all deadlines in be process. Great working with him.

  • user11561150

    August 19,2018

    There are not enough words in the dictionary to describe the excellent service Brian and his team provided. They excelled and met every expectation. I have never worked with a more dedicated professional and his team made you feel like i was their only client. They stayed on top of everything, answered every concern i had and even went above and beyond the call of duty. Brian would answer questions even on a Sunday afternoon which i was embarrased about but he never made you feel like that. My experience and home buying experience was truly a pleasure and would highly recommend him and his teams to everyone i come across. I cant say enough about how thrilled and happy i was with the service and whole process. Thank you Brian and your team for everything. They made my home buying a dream come true.

  • Warren T

    August 18,2018

    Super helpful with all questions and really quick response time. Pleasure dealing with and made the process so easy.

  • Carlos A

    August 18,2018

    I've heard stories of people having nightmares about the whole home buying experience and I have to say this will all sincerity and honesty that Brian Coutu and his team of professionals at Fairway made this journey one of a kind. From the start to the finish I was treated like the king of his castle. This was the easiest most comfortable process I have ever been through. Everything was clear and precise and all my questions were answered in a timely manner. The experience was A+ top notch.

  • Jessica K

    August 12,2018

    He always answered my many questions in a timely manner and got me approved in a difficult situation.

  • Jessica K

    August 12,2018

    He got back to me immediately anytime i had a question. We had a difficult situation but he made it as smooth as possible. I would recommend to anyone. We didn't close on time but that had nothing to do with him that was the other company that was involved.

  • Alexander E

    August 8,2018

    Brian was a very helpful guy, a good experience

  • Timothy M

    August 2,2018

    Brian is easy to communicate with, reliable and honest.

  • Anita B

    July 24,2018

    I wouldn’t have gotten a mortgage without him! He was responsive (even on weekends and on vacation), professional, pleasant, reliable, and absolutely the best!!!!! You will not go wrong with Brian!

  • Karen S

    July 21,2018

    Brian was always available to answer my questions. He was patient and caring always.

  • Anita B

    July 1,2018

    Brian was so informative, helpful, reachable (even while he was on vacation!) and persistent (on my behalf). I could not have done this purchase without him!

  • Anamaria S

    June 26,2018

    Brian was great! He always kept us informed and responded quickly to any questions we had.

  • Riviere J

    June 24,2018

    Excellent

  • Wesley H

    June 23,2018

    Very smooth transaction. A pleasure to do business with.

  • Kelly M

    June 23,2018

    Brian was fast, knowledgeable, and always available.

  • Shelly A

    May 28,2018

    I was updated at every step in the process and everything was handled in a courteous and professional manner.

  • Claudia S

    May 25,2018

    Brian and his team is the best i have ever experience. I am in the real estate business and i have dealt with numerous brokers and of course have had many and varied experience-ranging from good to extremely poor .It happened that i was on the other side of the fence at this time. I was given Wells Fargo as a preferred lender in a new construction. I got the worst service ever from this company. I turned to Brian and his team, got approved within 10 days and was able to close in a timely manner.

  • Neil D

    May 25,2018

    Brian was on top of our closing from day 1. He would email us the same day, sometimes within hours, of us asking him a question. We were kept up to date on our loan process from beginning to end daily. I would highly recommend Brian as your agent if you want to close on time!

  • Tiina R

    May 21,2018

    Thank you Brian. It was a great pleasure to work with you. He made sure that our loan process went smooth from the application to the closing. Highly recommended.

  • Alejandro A

    May 3,2018

    Frequent need for documents was very irritating with Brian's group not Brian specifically. I was told constantly "all we need is a few more documents". After retrieving said documents the next day or second day after it would be okay I need one or two more documents. That happened several times and pretty much ruin the experience

  • Cesar M

    May 1,2018

    I think the whole experience, from beginning to end, was great. From the beginning, Brian was extremely helpful. he was engaging, and communicated clearly throughout the entire process.

  • Jon

    May 1,2018

    I got a 3% down payment conventional loan for a condo apartment in Miami as a first time buyer, which is really weird to find. I have good credit score and good job. But you should try with them. Brian and his team was always informative about the process, every week two days a week we got a email from where we are and what will be next steps, which keep you relief that the process is moving.

  • jessicadelatorre1002

    February 1,2018

    Brian was very helpful, informative, guided me through the whole process and lines of communications were open the entire time. Even after the closing he still checks up on how I’m doing.

  • zuser20170610051926741

    July 1,2017

    Brian made my home purchase simple. I felt comfortable and that I was in good hands from the beginning. Brian had my best interest in mine during the entire process. He helped me get into a conventional loan that offered a greater benefit to me. Brian walked me through every step and any questions that popped into my head, day or night he would answer. I very much appreciate all he did for me. Thank you

  • npressva

    June 1,2017

    Brian is great, fantastic, awesome, wonderful, extremely knowledgeable, etc. Brian takes the time to explain everything and responds to questions/concerns quickly. I enjoyed working with Brian during my homebuying process and look forward to future communications. I have no reservations in referring him to others as an excellent resource. 🙂

  • silverfox1970

    October 1,2016

    This is the third property I've purchased and it was by far the easiest. Brian made it look easy--he secured a great rate and communicated the process to me very well. He is head and shoulders better than anyone else I've worked with.

  • scottharrisonhomesKW

    September 1,2016

    Brian was extremely easy to work with. Same Day pre-approval with great rates. Any issue or concern I had was answered within minutes of sending the email. Not only did he explain every document I had a question about but he went above and beyond to check in with me even when I had no questions. I highly recommend Brian as a loan officer to anyone interested in purchasing a home.

  • raquelb91

    August 4,2016

    Working with Brian was wonderful! He helped me through the process of buying my first home. He worked with my difficult schedule to make sure that I meet my closing date and that I got the best deal. I highly recommend him and his team.

  • tanias677

    June 6,2016

    I can't begin to tell you how thankful my husband and I are for Brian and his team. I was referred to PRMI from a friend that I met at chamber of commerce event. My husband and I were selling one of our investment properties and the tenant who had lived in it for 3 years wanted to purchase it. I referred the tenant to PRMI and minus a mere hiccup that occurred with title we were closed within 45 days. I loved their service soo much that the next month after we closed on the investment property we used PRMI to obtain a mortgage for our property that we were purchasing. Brian and his team are nothing but amazing. My processor Michelle was the bomb. She would reach to us after hours (which we appreciated) if she had questions. Brian would consistently communicate and 9 times of 10 answered my calls. If he missed my call he would call back within the hour. I loved the customer service. Honestly, I truely believed they cared and it wasn't about getting the deal closed. I felt like I was their only client. If you are looking for a mortgage company look no further and call PRMI and ask for Brian.

  • skilarker

    May 27,2016

    Brian Coutu and PRMI were referred to me through my realtor. He and his staff are very knowledgeable, professional, and diligent. I can't thank them enough for the hard work they put in to get me the best deal possible. From start to close they were very responsive and made my first mortgage experience feel effortless. I would highly recommend them to anyone looking for a mortgage.

  • TomTravis

    May 10,2016

    Awesome job, couldn't ask for anything more. Great communication and very fair/honest person to deal with, a true pro! Would definitely use again for any future purchases.

  • rmahlness

    April 18,2016

    I first found PRMI through a google search, I called for general info and reached Brian. Before I even applied for a pre-qual, Brian spent an hour with me answering questions and helping to me to understand all the costs and processes associated. When it was time for us to apply and make an offer on a house, Brian was beyond great. He helped us through each of the steps and was always available for a call if I had a question. Brian and the whole PRMI team made our closing such a smooth and easy process, I am extremely grateful. We are know proud owners of our first house and PRMI played a huge roll in making our dream a reality.

  • seppy1416

    February 18,2016

    I don't typically give someone 5 stars across the board. No one is perfect right? Well I am not here to say Brian is perfect but I will tell you my experience with him was fantastic. He was knowledgable, friendly, and service oriented, which goes a long way in my book.The thing that stood out to me the most about Brian is that he wasn't pushy. Too many mortgage bankers just want to close your loan fast enough to get their payday. Brian took his time, and waited patiently as my wife and I discussed our options on our refinance and not once did I feel Brian breathing down my neck. You are in good hands with Brian Coutu.

  • juantauber

    February 12,2016

    I knew NOTHING about purchasing a home until I met Brian. Now I'm a proud and prepared home owner.As a first time home buyer I was scared and insecure about the whole process. Brian and his team took great care of me answering all my questions quickly and clearly. Despite some adversity i was facing, they made sure I arrived to closing with confidence and most importantly with a loan!I recommend Brian and his team to anyone in the process of buying a home. These are people you can trust.

  • vbakalov15

    August 10,2015

    I have no hesitation to recommend Brian Coutu to anyone who needs a highly professional, knowledgeable, helpful, and easily reachable mortgage lender.We have bought a home for a second time in South Florida and previously in Maryland and DC. Brian definitely stands out among other lenders we have worked with. Thanks to his advice and guidance we have been able to close in a record short time with a favorable interest rate. Working with Brian you always feel that you have a helpful friend on your side. In addition, he has a superb team of associates that make sure everything runs smoothly.

  • Jackct25

    June 11,2015

    I recently became a first time homebuyer and came upon Brian Coutu from a First Time Home Buyers class. I cannot begin to tell you the professionalism from day one from Brian. He guided me through the process and kept me up to date. He suggested a better first time buyers program that would benefit me and a insurance company who to was excellent.Its also the little things they did for me. I got an envelope with a card, labels for my packing and a tape measure congratulating me on my home purchase. It was very much appreciated.I would personally like to thank Brian and his team for making this a great experience.

  • tallnrich

    April 16,2015

    I was very happy when I began working With Brian Cutu. I had been looking at a few lenders trying to find one that worked best for me. Brian Cutu with Primary Residential Mortgage was the one. He works with a mortgage team that is one of the best at keeping you up to date on the process of your loan.Brian is a great a communicator and response to emails and phone calls promptly. He has an open and honest attitude. He is very knowledgeable about the mortgage and real estate markets. He is also an expert in finding available Federal Funds like Grant money that helps pay for closing costs. It was because of his expertise that I was able to receive financial assistance to buy my first home. He is one of the few lenders who has a lot of experience working with the state and county in getting funds for your first time home purchase.I am recommending him to anyone interested at buying a home whether its now or one year from now.

  • user4842003

    April 2,2015

    I was a first time home buyer and Brian was very helpful in informing me of everything throughout my process of purchasing. They always respond immediately and I could tell he cared in helping us purchase a home. He was knowledgeable of helping us qualify for a grant that made it possible for our family to purchase our first home 🙂 Thank you Brian. I definitely recommend him and Primary Mortgage company.

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